Need assistance?
Visit our General Information page to learn how to connect to UC San Diego's residential network, and the services that are available to students who live on campus.
Get Connected
Connecting to ResNet-Guest-Device
Connect using password ResnetConnect. Devices without web browsers will need to be registered to access the network.
Learn More
ResNet Can Help
Internet connections
ResNet helps you connect your computer, laptop, and/or other devices to the high-speed campus network, and helps keep your connections safe and secure.
Repair services
ResNet can help you with malware removal, hardware and OS issues, and more. Covered services are free for students who live on campus.
Television
Spectrum provides SpectrumU app for on-campus students, and ResNet provides first-tier support for students using the SpectrumU service.
ResNet Help Desk
Holiday Hours:
The IT Service Desk/ResNet will be closed from December 24 - January 1 in observance of the winter holidays and campus closure.
- Phone / Email
- December 16 - 20: 7 a.m. - 5 p.m..
- December 21 - 22: CLOSED.
- December 23: 7 a.m. - 5 p.m..
- January 2 - 3: 7 a.m. - 7 p.m..
- January 4: CLOSED.
- Regular Hours starting January 5.
- Zoom & Chat
- December 16 - 20: 8 a.m. - 4:30 p.m..
- December 23: 8 a.m. - 4:30 p.m..
- Front Desk
- Walk-up Support on Monday, December 23 can be found at the HIVE @ Torrey Pines Center South.
- Regular Hours starting January 2 for Zoom, Chat, and Front Desk.
Regular Hours:
- Phone / Email
- Monday–Friday: 7 a.m. – 10 p.m..
- Saturday & Sunday: 12 p.m.. – 3 p.m..
- Front Desk
- Monday to Friday: 8 a.m.– 4:30 p.m..
- Zoom & Chat
- Monday to Friday: 9 a.m. – 7 p.m..
Call Us
- (858) 246-HELP (4357)
Visit Our Front Desk
- AP&M Room 1313 in Muir College (Google Maps | Apple Maps | UCSD Map)
Send us a Chat
- Visit the ITS Support Website and click the bubble on the bottom right to connect to an agent
Join us on Zoom
Check our Portal
Email Us
- resnet@ucsd.edu
- Make sure to include your
- UC San Diego username (username@ucsd.edu)
- Location (on- or off-campus)
- Phone number
- Operating system (e.g., macOS 14, Windows 11)
- Details about any software or applications you're having trouble with ("cannot connect to RESNET-PROTECTED")
What is ResNet?
Residential Networking (ResNet) is an HDH-funded group within UCSD’s Information Technology Services group. We provide network and computer support for students living in residence halls and on-campus apartments. Our goal is to assist, educate, and support customers in any way we can.