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New Network Changes Starting December 21, 2020

Prior to December 21, 2020, the encrypted network broadcasted in both 2.4 GHz and 5 GHz frequencies. In an effort to improve the network experience of dual-band devices that can use both 2.4 and 5 GHz frequencies, the encrypted network now broadcasts only in 5 GHz frequency. Devices only capable of connecting to 2.4 GHz frequency should connect to the unencrypted network. 

Which Network Should I Connect To?

ResNet has two different wireless networks you can connect to, an encrypted and an unencrypted network.

Encrypted Network

SSID Name Format: RESNET-LOCATION-E 
Available Frequencies: 5 GHz
Authentication/Security: WPA2-Enterprise

The encrypted network has a "-E" at the end of the name (e.g., RESNET-MUIR-E). This network utilizes WPA2-Enterprise and requires your device to be able to authenticate to a network using both a username and password (your AD credentials). Encrypted wireless connections make it more difficult for others to "listen in" on your wireless conversation. The service cannot encrypt your data through all the paths it travels, but it does offer a more secure connection. This network is only broadcast on the 5 GHz frequency which has faster speeds and less interference than the 2.4 GHz frequency. Devices such as smartphones, laptops, and most tablets can typically connect to the encrypted ResNet network, however, not all devices support WPA2-Enterprise or 5 GHz. If your device cannot connect to the encrypted network, you should try connecting to the unencrypted network. 

Unencrypted Network

SSID Name Format: RESNET-LOCATION
Available Frequencies: 
2.4 GHz or 5 GHz
Authentication/Security: None

The unencrypted network does not have a "-E" at the end of the name (e.g., RESNET-MUIR). This type of network does not require a login and is open to any device that can connect to it. It is important to note that information sent over an unencrypted network is not encrypted so it can potentially be observed by others. If you are concerned about security, consider using a VPN when connected to this network, ensure you only connect to encrypted web sites (addresses starting with https:// instead of http://), or connect to the encrypted network. The unencrypted network is broadcast in both the 5 GHz and the 2.4 GHz frequencies. This network is intended for devices that cannot connect to the encrypted network.


Having problems connecting?

Why is the encrypted network not showing in my list of available networks?

If your device can only detect ResNet's unencrypted networks (RESNET-LOCATION) and not the encrypted networks (RESNET-LOCATION-E), then your device most likely only uses 2.4 GHz wireless antennas (not 5 GHz). 

What is the difference between 2.4 GHz and 5 GHz wireless frequencies?

5 GHz band:

  • Faster speeds
  • Shorter range

2.4 GHz band:

  • Slower speeds
  • Longer range
  • Lots of interference from other devices using this frequency (eg. Bluetooth devices, microwaves, wireless speakers, cordless phones, baby monitors, etc)

ResNet recommends you use the 5 GHz band to connect if your device supports it. It should be faster and more stable than a 2.4 GHz connection.

Is it possible to add 5 GHz capabilities to my 2.4 GHz-only computer?

Yes! If you want to make your computer capable of connecting to the 5 GHz frequency, the easiest way is to purchase a wireless adapter. ResNet recommends that you purchase an 802.11ac USB wireless adapter (typically less than $25 online). If purchasing a wireless adapter is a financial burden, please contact ResNet.

My device can connect to my home network. Why can't it connect here?

Please note that the university networks are different than a home network which typically uses WPA2-PSK authentication (only requires a pre-shared key/password to connect). ResNet cannot guarantee that your device will be able to connect to the network, but we will make our best effort to assist you.

Can guests connect to the encrypted network?

No, only UCSD affiliates with Active Directory credentials can connect to the encrypted network. Guests should connect to the unencrypted network.

Why doesn't my network SSID match my college name?

Some residential locations have recently changed their names. Due to these recent changes, some wireless SSIDs have outdated names and will not be updated until Summer 2021. If you are in the following locations, you should connect to the listed networks.

Location Network SSID Prefix
Sixth College RESNET-NTPLLN
Seventh College RESNET-VILLAGE
The Village at Pepper Canyon RESNET-6TH 

All other ResNet SSIDs should match the location name.

Contact Us

Phone: (858) 246-4357
Chat: Connect to an agent
Portal: servicedesk.ucsd.edu
Email: resnet@ucsd.edu